How To Place An Order
It is best to place an order simple by contacting us via Email: gonley@aol.com Once orders are placed, you will be invoiced for confirmation of order using our Paypal system.

Prices
All prices are now listed in euros, but for your convenience may be converted into your currency of choice. Here is one of many conversion sites - http://www.xe.com/ucc/, otherwise you may contact us via Email

Payment Methods
Payments can be made through Visa, American Express, MasterCard, eCheck and Discover Card which are processed through Paypal. For more information on payment via Paypal, please go to PayPal. In addition, customers using the euro system may pay direct via Bank Transfer. For more information regarding this option, please contact us directly.

Please Note: Orders will not go into production until payments have been confirmed with Bank.

All orders are to be paid in advance prior to production and delivery. All questions can be answered in advance regarding the client's needs. Once payment is received and confirmed with production begin.

Shipping and Handling Fees
Orders are shipped based on best methods for fast, safe and reasonable delivery fees. With exceptions made on Priority Shipments, Special Delivery, or Express , shipments will vary in shipping charges and client will be informed at time order is initiated. We do ship International. Shipping costs will vary but will be given in advance.

*Shipments made to the U.S. will be expedited through a local Dutch postal service. Upon shipping, you will be contacted via email and given an estimated time for arrival of shipment. Insurance is available at an added cost.

Order Completion Dates
Normal completion turnaround for orders are approximately 2 to 3 weeks from date initiated. This is due to all orders being custom made. If this is to be considered a time-restricted order, please make this clear at order’s initiation and we will try to accommodate your requests. Last minute changes to an order may extend completion time. Upon placing an order, clients will receive a written confirmation via email, along with an estimated completion date.

Return Policy
It is very important to understand that all items are being made-to-order exclusively for the customer, therefore please be certain of what you are would like when ordering. We’ve attempted to offer visuals and descriptions as clear as possible in order to provide you with an accurate view of each item displayed. To aid in making sure that what you see is what you get, we strongly encourage you to request sample fabric swatches if unsure. Feel free to email us, call us, or write us with any questions you may have prior to ordering if need be. We will be more than happy to answer any questions, or any concerns you may have at that time.

There is no inventory, nor stock items for returns or exchanges. Please read and understand our policy, because ALL SALES ARE FINAL. In the event, an order is incomplete, wrongly shipped, or items were sent which were not ordered, all necessary efforts will be made to correct the error. We would like ALL of your clients to be satisfied with their order.

Designer Discounts
Interior Designers and Members of the Trade are given a discount off Retail Prices. To qualify for the discount:

1) Resale License Number will be required;
2) Orders are to be a minimum of 500 U.S. dollars, in order for discount to apply and paid in advance. For more information regarding discounts please contact us.