How To Place An Order
It is best to place an order simple by contacting us via Email: gonley@aol.com (may times orders are executed from out of the country, so am assured that information is received; but you may telephone: 415-885-2557; or snail mail us: 400 Hyde St., Studio 204, San Francisco, CA 94109. Once orders are placed, you will be invoiced for confirmation of order using our Paypal system along with tracking for delivery.

Payment Methods
Personal Checks, Cashier's Checks, Certified Checks, and Postal/Bank Money Orders are accepted. Please Note: Orders will not go into production until checks have cleared the Bank. Visa, American Express, MasterCard, eCheck and Discover Card are now accepted through Paypal. For more information on payment via Paypal, please go to PayPal.

If preferred, orders may be shipped C.O.D. with 1/2 of balance deposited, provided that a physical address is given, (no deliveries to P.O. Boxes are allowed). Upon completion of order, you will be notified prior to shipping with total amount due upon receipt (including shipping charges).

Shipping and Handling Fees
Orders are shipped UPS Ground (within the United States), with exceptions made on Priority Shipments, Special Delivery, or Express Shipments which will vary in shipping charges. We do ship International, charges may vary. If shipping from Europe, shipments made to the U.S. will be expedited through a local postal service. For (euro conversion) go to: The Universal Converter. Upon shipping, you will be contacted with a UPS Tracking Number. The number provided will allow you to track your order online from date of shipment to delivery: www.ups.com.

Order Completion Dates
Normal completion turnaround for orders are approximately 2 to 3 weeks from date initiated. This is due to all orders being custom made. If this is to be considered a time-restricted order, please make this clear at order’s initiation and we will try to accommodate your requests. Last minute changes to an order may extend completion time. Upon placing an order, clients will receive a written confirmation, email, or phone call, along with an estimated completion date.

Return Policy
It is very important to understand that all items are being made-to-order exclusively for the customer, therefore please be certain of what you are ordering. We’ve attempted to offer visuals and descriptions as clear as possible in order to give you an accurate view of each item displayed. To aid in making sure that what you see is what you get, we strongly encourage you to request sample fabric swatches, email us, call us, or write us with any questions you may have prior to ordering if need be. We will be more than happy to answer any questions, or any concerns you may have at that time.

There is no inventory, nor stock items for returns or exchanges. Please read and understand our policy, because ALL SALES ARE FINAL. In the event, an order is incomplete, wrongly shipped, or items were sent which were not ordered, all necessary efforts will be made to correct the error. We would like ALL of your clients to be satisfied with their order.

Designer Discounts
Interior Designers and Members of the Trade are given a 20% discount off Retail Prices. To qualify for the discount:

1) Resale License Number will be required;
2) Order is to be a minimum of $500 prior to discount. All designs are on a Commission basis; therefore at least 50% of total order is required prior to execution; remaining balance due will be collected via C.O.D.